Troubleshooting

Fixes for the problems our support inbox sees most often.

The Generate Invoice button is disabledWhy the Generate Invoice button is greyed out and how to enable it by assigning a customer and filling in your company details.
Fixing "ZUGFeRD/XRechnung still needs …" export blockersWhat each e-invoice export blocker means (VAT ID prefix, IBAN checksum, SEPA account type, 0% tax, Leitweg-ID, Skonto lines) and how to clear it.
Payment section or QR code missing from an invoiceWhy the payment section or the SEPA scan-to-pay QR code does not appear on your invoice PDF, and the exact conditions that make them show.
Fixing "content too long" when exporting an invoiceWhat the Layout Adjustment Recommended, Content Too Long for Page, and Template or Content Needs Adjustment dialogs mean, and how to export cleanly.
Can't create a new project or task (free plan limits)Why TimeBill shows the Premium screen instead of creating a project, task, or cost item: the free plan limits, why archived projects count, and your options.
Invoice Vault errors and how to fix themFixes for missing invoices, Preview Unavailable, failed exports, and other Invoice Vault error messages.
Can I recover deleted data?What deletion permanently removes in TimeBill, which recovery paths exist (JSON re-import, exported files, Mac backups), and how to protect yourself.

Other topics

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